Our Policies

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Contacting our Catering Department

Thank you for choosing CHRG Catering! We are excited to assist you in planning your event. Please contact our Catering Team at (919) 323-2748 or by email at sales@chapelhillrestaurantgroup.com.

Booking an Event

CHRG Catering requires a minimum of $2,500 in food and beverage sales to book a full-service event Monday-Friday, a $3,000 minimum for Saturday events, and a $4,000 minimum for Sunday events. Please note that Saturday and Sunday are not considered business days for the purpose of booking, confirming, or altering a previously booked event.

Guest Count Guarantee Policy
A guaranteed number of guests attending will be due ten (10) business days before the event date. Changes to guest count after this date must be approved by chef.

Menu Selection

Menu selections must be confirmed twenty (20) business days prior to event date. Last-minute changes or requests cannot be guaranteed.

Inclement Weather Policy

In the event of inclement weather, CHRG Catering reserves the right to cancel a contract on the day of the event if road conditions are deemed unsafe by NCDOT. If the catering event could go forward, but the client makes the decision to cancel their event for any weather-related reason, the client will be required to inform the caterer 48 hours in advance in order to avoid any charges. If the client does not cancel within the 48 hour period, the client will be billed 35% of the estimated total cost. All other scenarios will be covered by the general cancellation policy.

Contracts, Payment, & Billing

To secure your date, a 50% deposit will be charged to the supplied credit card at booking. The final payment will be run up to five (5) business days prior to the date of the event for weddings.

Cancellation Policy

An event may be cancelled with no charges up to ninety (90) full business days prior to the event. Cancellation of services made less than ninety (90) full business days prior to the event will be charged a $300 fee. Cancellation of services made less than seven (7) full business day of the event will be charged 50% of the contract. Cancellation of services made less than one (1) full business day of the event will be charged 100% of the contract.

 

Questions?