Our Policies

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Contacting our Catering Department

Thank you for choosing CHRG Catering! We are excited to assist you in planning your event. Please contact our Catering Director Monday through Friday, 9:00 a.m. to 5:00 p.m. at (919) 323-2748 or by email at events@chapelhillrestaurantgroup.com.


Booking an Event

To properly plan and ensure the success of your event, please reserve the date as soon as possible. We will do our best to accommodate any last minute events but we cannot guarantee the availability of all menu items. Please note that Saturday and Sunday are not considered business days for the purpose of booking, confirming or altering a previously booked event.


Minimum Orders

CHRG Catering requires a minimum of $750 in food and beverages to book a full service event.


Guest Count Guarantee Policy
A guaranteed number of guests attending each event will be needed a minimum of five (5) full business days before the event date. Weddings and large scale require a ten (10) business day guarantee.


Menu Selection

Menu selection must be completed seven days prior to event date. Custom or extensive menus require confirmation ten (10) business days prior to the event. We will work with our clients to accommodate last minute changes or requests, but we cannot guarantee that we will always be able to do so.

Cancellation Policy

An event may be cancelled with no charges up to fourteen (14) full business days prior to the event. Cancellation of services made less than fourteen(14) full business days prior to the event will be charged $200. Cancellation of services made less than three (3) full business day of the event will be charged 50% of the contract. Cancellation of services made less than one (1) full business day of the event will be charged 100% of the contract.


Inclement Weather Policy

In the event of inclement weather, CHRG Catering reserves the right to cancel a contract on the day of the event if road conditions are deemed unsafe by NCDOT. If the catering event could go forward, but the client makes the decision to cancel their event for any weather-related reason, the client will be required to inform the caterer 48 hours in advance in order to avoid any charges. If the client does not cancel within the 48 hour period, the client will be billed 35% of the estimated total cost. All other scenarios will be covered by the general cancellation policy.


Food Health Policy

Liability—In accordance with NC Health Department regulations, any leftover food remains property of the caterer and under law must be removed by the caterer and cannot be removed by the client.


Contracts / Payment / Billing


A signed contract with credit card information is required to secure your date and CHRG Catering services. A 50% deposit of the total bill will be charged to the supplied credit card 5 business days prior to your event or 10 business days for wedding and large scale events. The remaining balance is due the day of the event and will be processed prior to our arrival. We accept cash, Visa, MasterCard, American Express and Discover. CHRG Catering cannot accept checks.

 

Questions?